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FAQs

Ingredients

Are your ingredients safe?

Please see our Ingredients page to learn more about what we use.

Usage of Products

How do I use the bath bombs?

Remove the bath bomb from the package. Prepare a warm to hot bath. Drop the bath bomb into the tub, lie back and relax.

Use caution when exiting the bath as ingredients may cause areas to become slippery. Individuals with diabetes, consult with your physician before using. For external use only. Keep out of the reach of children. If irritation occurs, discontinue use. Consult a physician if irritation persists. If product enters the eye, wash out thoroughly with plenty of clean water.

How do I use the bath salts?

Option 1: Use the included spoon to scoop some bath salts into the reusable organza bag (about 3-4 scoops). Drop the pouch into a warm bath. Lie back and relax for 30 to 45 minutes. Once you have finished enjoying your bath, turn the pouch inside-out to discard the used botanicals. Rinse the reusable pouch and allow to dry before storing.

Option 2: You may also pour the bath salts directly into the warm bath (be wary of the clean-up). Lie back and relax for 30 to 45 minutes.

Use caution when exiting the bath as ingredients may cause areas to become slippery. Individuals with diabetes, consult with your physician before using. For external use only. Keep out of the reach of children. If irritation occurs, discontinue use. Consult a physician if irritation persists. If product enters the eye, wash out thoroughly with plenty of clean water.

How do I use the candles?

Allow candle to burn until scent pool is completely melted on its first burn. Trim wick to ¼ inch before each burn for a clean and long-lasting candle.

Shipping Information

How much will my shipping cost?

Shipping costs vary by order total and can range from $6.95 to $15.95. For express and overnight delivery, add $10 and $15, respectively.

Please allow additional shipping time on our T-Shirts, Mugs, Accessories and Activity books. These items are fulfilled and printed by our vendor.

When can I expect my order?

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

How will I know when my order has shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

What is Kreadiv Goods LLC. Return and Refund Policy?

We are disappointed that you are not satisfied with your purchase. Please contact us immediately so we can assist. Please note, Bath Bombs and Bath Salts are Final Sale and returns and exchanges are NOT accepted.

For all other items, merchandise must be returned within 30 days of the purchase date to receive a refund, which, will be issued to the original form of payment at the original selling price. No refunds after 30 days of the purchase date.

What is the cost to exchange an item?

Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Order and Payment Information

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Venmo, Shop Pay, Google Pay, PayPal, and Apple Pay.

If I place an order, when will I be charged?

Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment (be sure to check your spam folder).

How do I use a promo code?

Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order. Please note that exclusions vary from promotion to promotion.

 

Still have questions? Email us at Hello@kreadivgoods.com